PLACING AN ORDER:
UK, Irish & Channel Island customers may place orders on-line through our secure website with Credit or Debit cards, or by Paypal. The next section on this page, explains the process in detail.
We also accept Credit and Debit card orders over the telephone on 01483 301331 or fax on 01483 577261.
Credit card orders (Mastercard & Visa), are subject to a 2.5% surcharge. There is no surcharge for Debit cards - Maesto, Switch, Connect, Delta, Solo & Electron.
We also accept cash, cheque, postal orders, Building Society Counter Cheque or Banker's Draft. We can also accept Paypal payments (Payments should be made to sales@sterlingxs.co.uk)
We allow eight days to clear personal or company cheques, so delivery will be delayed. Cheques, Postal Orders etc should be made payable to Sterling Management Systems Ltd.

DELIVERY:
Items advertised are normally in stock and for same day despatch upon receipt of cleared funds.
Prices exclude delivery charges at Initial City Link standard rates by weight plus packaging costs.
We will advise you of the delivery charges at the point of order.
Example deliveries to UK mainland (& Isle of Wight) adresses, are:

Laptops & Notebooks £15 (£17.63 inc vat).
New Desktop computers £17 (£19.98)
Second user desktops £15 (£17.63)
LCD monitors under 20'' £15 (£17.63)
LCD montiors 21'' to 24'' £22 (£25.86)
Small items (modems, add ons etc) £8 (£9.40)

For order of more than one item, the above prices apply, plus a charge based on the weight of the additional items. This is £0.30 per kg on standard deliveries.

City Link delivery, is almost always next day, but we can not not guarantee this, as it is outside our control.
Delivery is normally between 8:30 & 5.30. If you are not in when the driver arrives, he will leave a card, with a contact telephone number, so redelivery can be arranged.

There are surcharges for non standard deliveries as follows: (add ons to the above prices):

AM. specified £5 (£5.86 inc vat)
PM. specified £10 (£11.75)
Quotes for by 9:30AM & 10:30AM available on request & dependent on weight
Saturday (AM) £15 (£17.63)
Northern Ireland, Isle of Man & Scottish Islands surcharge of £12 (£14.10)

Republic of Ireland - Total delivery charge of £25 (£29.38) on first 10kg. Thereafter £1.33 per kg & subject to volumetric charges
Channel Islands - Total delivery charge of £35 (£41.13) on first 10kg. Thereafter £1.33 per kg & subject to volumetric charges
Other EU countries - we will contact you to advise charges prior to proceeding.

Please note delivery can take a day or two longer to non mainland addresses.

''OVER THE COUNTER'' COLLECTIONS:
We welcome visitors, but strictly by appointment only, and between 9:30am-4:00pm Monday to Friday only. Please note, we are mail order specialists, and only have limited demonstration facilities.
In addition, please note, that all our stock is special offer, non recurring & stocks are finite.
Collections may only be made with cleared funds ie cash, credit/debit card etc or cheques with a valid guarantee card that covers the amount of the invoice.
Cheque payments not covered by a guarantee card may be collected 8-10 days after we receive the cheque. For credit or debit card payments the cardholder must attend in person.

LOCAL AUTHORITY & EDUCATION:
We accept official purchase orders from Local Authorities, Educational establishments and similar bodies. Please call us for more information on ordering.

WARRANTIES:
New goods either have a manufacturer's warranty or a one year Return-To-Base warranty.
The Dell Factory Outlet equipment we sell in most instances has a Dell next business day on-site warranty, for a period of three years from when the product was shipped to SterlingXS - so typically a couple of weeks will have expired. The month (but not the day) of warranty expiry is listed against each Dell product on our website. The Dell warranty covers laptop batteries, for one year from the date the product was shipped by Dell.
Second user & refurbished products, generally have a six months RTB warranty.
Please see individual product descriptions for exact details of the warranty applicable to each product.

YOUR RIGHT TO CANCEL:
Under The Consumer Protection (Distance Selling) Regulations 2000, private customers (not applicable to business customers) have the right to cancel a contract of sale within seven days - starting from the day after you take delivery of the goods (a "cooling off" period). You have the right to cancel for any reason without penalty
To cancel the contract, you must give us notice within seven days starting from the day after you take delivery of the order.
If you wish to cancel a contract, please phone, email, write to us, fax us include your name & invoice number.

Once you have cancelled the contract, you have a legal "duty of care" ***** to take good care of the goods. You must return the goods to us at your expense. We would advise that you use a recorded-delivery service for small items and an insured courier service for larger items.
We will refund you the full amount paid for the goods, (excluding delivery charges & any credit card charges paid on the original invoice), within seven days of receipt of the returned items. We will refund you using the same payment method you used to purchase the goods.

***** In particular you should:
-Not open shrink wrapped software products or break open manufacturer's seals (except on the outer packaging where this is neccessary to unbox & inspect the product).
-Not load software on to any Computer (or if you do, run factory restore to reinstate the software load to as supplied).
-Return in good condition all packaging, manuals & cables etc
-Ensure that you do not scratch or damage the product by mishandling (eg - a laptop laid top down on a desk or table can easily get noticably scratched).

RECYCLING (WEEE regulation 2006 - Statutory Instrument no 3289):
Regulation 31:
If you purchase an item of electrical or electronic equipment from us (eg: computer, laptop), then you are entitled to return your old item which fulfils a similar function, to Sterlingxs, for resuse/recycling/disposal. You must return the item to our registered office/trading location. (13-15 Barrack road, Guildford, GU2 9ZW) within 28 days of purchasing the new item. You are responsible for any transport costs incurred, in returning the WEEE item. More information on WEEE regulations is set out below.

WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites. Sterlingxs is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new laptop from us we would accept their old laptop and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:

Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

On-line ordering with SterlingXS couldn't be simpler

But first ...  a word about security.
As you progress through our site, (hopefully) adding items to your shopping basket and entering personal details, the information collated is stored on your computer.
No-one else has access to this information, and cannot see your personal details or what you are ordering.  When you come to enter payment information, this is done through a secure server using the latest encryption techniques to maintain your confidentiality.
At the end of the day, only you and Sterling know what is being ordered and the payment details.

How does it work?
On entering our site, a virtual shopping basket is prepared for you, to 'hold' the items you would like to order.
Beside each product there is an Add to Basket button.  Some products, particularly Notebooks, have options available. In this case check the boxes for the options you wish to order. Simply click the Add to Basket button, and your selection is added to your shopping basket! You are automatically taken to the review basket screen, where you can amend the quantity if you require more than one. Click Continue Shopping if you want to add more items, or Proceed to Checkout to finalise your order.
At any time, you can check the contents of your basket - simply click the View Basket option on the menu bar to the left of the screen.  In review, you can also amend the quantity or even delete a product line altogether.

When you have completed your order, go to View Basket and click on the Proceed to Checkout button.  A new page opens on which you fill in your name & address, telephone number, e-mail address etc.  When complete, click Submit details and a final summary of your order is displayed.  You may still add to or amend your order up until this point. Assuming you are satisfied with your order, click Confirm Order button. At this point your order details are emailed to us, with a confirmation sent to you. A screen confirming this is then displayed. Click Pay by Credit/Debit card on our Secure Server to connect to the card payment page, or alternatively choose the option to pay by Paypal (Paypal shipping to UK confirmed addresss only).

Note that all information entered here is encrypted using the latest techniques to maintain the confidentiality of your details.  No third party has access to this information.  Enter the details and click Submit Details to send your card payment information to us. 

That's it!  Your order has been sent to us and a confirmation email sent to you.  Goods will normally be dispatched same or next working day.  In the unlikely event that we are out of stock of an item, we will contact you to discuss the situation.  It is therefore essential that you complete the email address and daytime telephone number sections on the form.

Please read our Terms and Conditions of Sale